Important!
Please contact Pelican Technical Support before sending a warranty requesting or replacing a gateway. For those extremely rare situations where the gateway does need to be replaced, we can assist with important steps you must take before installing the replacement gateway.
You gateway's lights normally provide the best starting point to discovering why the gateway is unable to connect to the Internet:
None of the gateway's lights are on.
This is normally an indication of a power issue. First, confirm the gateway is connected to power.
If the gateway is connected to an active power source, but the lights do not turn on, this could be a bad power plug.
The gateway uses a standard micro-usb 5V power supply (similar to a smartphone’s charger). A quick test is to use a different micro-usb power supply, than the on we provided, and use it to power the gateway. If this works, Pelican Technical Support can issue a warranty replacement power supply to be sent to you.
LAN light continues to blink.
When the gateway is powered up, its LAN light will begin to blink. This indicates it is waiting to be provided and DHCP IP address from the Internet router/switch it is connected to.
If the LAN light is blinking, this is normally an indication that either the router/switch’s port is not active and/or there is no active DHCP server to provide the gateway with an IP address. A conversation with your IT department will be required to assist with remedying either of these issues.
Note: If your IT department requires the gateway to have a static IP address, click here for more information.
Some additional lights to look at to help further:
Light to the left of the gateways Ethernet plug: this should be solid green, indicating the gateway is connected to a live usable Internet port. If this is off or blinking, then the port is not active.
Light to the right of the gateways Ethernet plug: this should be occasionally blinking yellow. This indicates activity between the gateway and the router/switch If it is off, then the port is not active.
LAN light went solid, but the Internet light continues to blink.
Once the gateway has its IP address, its LAN light will go solid and the INTERNET light will begin to blink. This indicates the gateway is trying to connect to Pelican’s cloud servers. The INTERNET light should go solid within 5 to 10 minutes.
If the LAN light does not go solid (continues to blinking), this is normally an indication there is a firewall blocking Outbound Internet connections. A conversation with your IT department will be required to assist with remedying this issue.
Note: If your IT department wants to know what Outbound port’s the gateway uses, click here for more information.
The LAN light is flickering (a really fast blink).
Note: This is different than the LAN light blinking, which is slower and explained above. A flickering LAN light indicates the power supply for the gateway is bad.
The gateway uses a standard micro-usb 5V power supply (similar to a smartphone’s charger). A quick test is to use a different micro-usb power supply, than the on we provided, and use it to power the gateway. If this works, Pelican Technical Support can issue a warranty replacement power supply to be sent to you.
ever install the Gateway next to a WiFi router or any other wireless device.
