Pelican Connect
- Can I schedule when notifications are active?
- When is a low battery notification generated?
- What does a cool failure notification mean?
- When will a door has been left open notification be generated?
- What does a heat failure notification mean?
- What does a thermostat unreachable notification mean?
- What does an economizer position failure notification mean?
Admin
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
Comfort Control
- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
Networking
- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
PEARL
Zone Coordinator
- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
Sensors
OpenAPI
How do I control a dual fuel Heat Pump?
Provide Low Supply Temperature Notification
This configuration can be set in the Pelican Web-App > Admin > Thermostat Configuration > ‘select any thermostat‘ > Input Sensor > Function: Supply Temperature > Cool Safe Range.
The Cool Safe Range tells the thermostat that if the thermostat is in a cooling cycle (compressors are enabled) and the supply temperature is not within the configured temperature range within 4 minutes after the compressors were enabled, then to send a notification.
Because this is a range, if the temperature is below the configured range, then a low temperature notification will be sent.
Note: This configuration is only available if the thermostat has a supply temperature sensor wired to it.
Wiring a Pelican thermostat to a Heat Pump unit with dual fuel:
Wire your Pelican thermostat to enable the first compressor with (Y), the second compressor with (Y2), the fan with (G), the reversing valve with (W), and the secondary heating source with the (W2).
Each Pelican thermostat has a configuration called Compressor Lockout*.
You can use Compressor Lockout to prevent the thermostat from enabling the compressors once the outside temperature is below a configured value. Instead the thermostat will use the secondary heating source as its primary heating source to warm the room.
*Note: The Compressor Lockout configuration is only available if your Pelican Solution has an outside temperature sensor part of the overall system. The system automatically shares a single outdoor temperature to all thermostat for Compressor Lockout.
How to configure the thermostat correctly for a dual fuel Heat Pump:
These first configurations can be found in the Pelican Web-App > Admin > Thermostat Configuration > ‘select any thermostat‘ > Thermostat Settings.
System Type: Heat Pump
Heat Stages: Set to the number of compressor stages the Heat Pump has.
Cool Stages: Set to the number of compressor stages the Heat Pump has.
Reversing Valve: Set to when the thermostat should enable the reversing valve (either during a compressor heating or cooling cycle).
Aux Heat: Set to Emergency. This tells the thermostat to use the secondary heating source if the Heat Pump’s compressor(s) have been running for one (1) hour, but are unable to warm the room to at least 1°F below the heat setpoint (in other words, the Heat Pump has failed to heat the space).
This last configuration can be found in the Pelican Web-App > Admin > Thermostat Configuration > ‘select any thermostat‘ > Thermostat Operation.
Compressor Lockout*: You can set this to any temperature between 0 and 100°F. This should be set to the recommended outside temperature for both when the Heat Pump will be unable to produce an adequate amount of heating output to warm the space and it becomes dangerous to enable the compressor(s) because it is too cold outside and the oil in the compressor(s) will not lubricate the compressor motor adequately.
What will happen with these configurations?
During periods where the outside temperature is above the Compressor Lockout setting, the thermostat will use the Heat Pump as the primary heating source and will only enable the secondary heating source if the Heat Pump fails to heat the room (an alarm will be generated if this occurs). Once the outside temperature is below the Compressor Lockout setting, the thermostat will not enable the Heat Pump’s compressors and instead automatically switch to using the secondary heating source as its primary heating source to warm the space.
The web-app tracks and displays, in real-time and historically, when and if the Heat Pump is running, how many compressors are running, and when the secondary heating source runs.