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Pelican Connect app

New Site Setup

How to Create a New Pelican Site

Creating a new Pelican Site is easy and allows you to manage your Pelican devices efficiently. Follow these steps to get started:

Preparation

1

Ensure Your Pelican Gateway is Installed:

2

Have the Serial Number Handy: Locate the Gateway’s serial number (e.g., XXX-XXXX) printed on the side of the device.

Setup

1

Go to the Pelican Website:

2

Start New Site Setup:

  • Click New Site Setup in the upper-right corner of the homepage to open the setup wizard.

3

Enter the Gateway Serial Number:

  • Type the serial number exactly as it appears on your device.

4

Provide Your Email:

  • Enter a valid email address to receive your site login information.

5

Select Site Type:

  • Choose one of the following:
    • Business: For commercial, retail, or government locations.
    • Residential: For single-family homes.
    • Hotel: For hospitality sites using Pelican’s Property Management Interface.

6

Enter Location Details:

  • Input the zip code or postal code of the Gateway’s location. This ensures accurate time zone settings.

7

Submit Your Information:

  • Click Submit to complete the setup process. Double-check your email for accuracy to avoid delays.

Finalizing Your Site

1

Check Your Email:

  • Look for an email from notice@pelicanwireless.com with your temporary password.
  • Tip: If you don’t see it, check your spam or junk folder.

2

Log In to Your Site:

  • Use your email and temporary password to log in.
  • Follow the prompts to create a permanent password.

3

Begin Managing Your Devices:

  • Once logged in, you’re ready to configure and monitor your Pelican devices.

Quick Tips

Trouble Receiving Emails?

  • Verify the email address entered during setup and check all folders, including spam.

Wrong Site Type?

  • No problem, you can change your site type once you are in your Pelican Connect app. Click here for more information.

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