How can we help?
Pelican Connect
- Can I schedule when notifications are active?
- When is a low battery notification generated?
- What does a cool failure notification mean?
- When will a door has been left open notification be generated?
- What does a heat failure notification mean?
- What does a thermostat unreachable notification mean?
- What does an economizer position failure notification mean?
Admin
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
Comfort Control
- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
Networking
- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
PEARL
Zone Coordinator
- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
Sensors
OpenAPI
Print
How do I install a Pelican Ethernet gateway?
Step 1: Before installing your Pelican Gateway, make sure you have an active Internet connection.
This can be a cable, DSL, cellular, or even a dial-up connection. If you do NOT have an active Internet connection, you can use a Pelican GW400-LTE gateway, which runs on the Pelican AnyWhere cellular network.
Step 2: Connect the Pelican Gateway directly to the Ethernet router or a Ethernet switch using a new CAT-5 cable.
Because Pelican communicates on its own isolated wireless network and does not require any Inbound connections, it can be installed before the customer’s firewall. The Pelican solution just needs to communicate on a standard Internet connection (similar to how your computer reaches a website).
Related Article: What Outbound Ports Does A Pelican Gateway Use?
Step 3: For the best signal, mount your gateway high on a wall away from other networking equipment.
Never install the Gateway next to a WiFi router or any other wireless device.
Step 4: Plug your Pelican Gateway’s provided power plug into an outlet and the other end into the Pelican Gateway.
On the bottom of your Pelican Gateway the LAN and INTERNET lights will turn On and go to Solid green within 10 minutes. When both the LAN and INTERNET lights are solid green, your Pelican Gateway is connected to the Internet and you are ready for a New Pelican Site (Web-App) to be created.
Visual Example of an installed Pelican Gateway:
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