Pelican Connect
- Can I schedule when notifications are active?
- When is a low battery notification generated?
- What does a cool failure notification mean?
- When will a door has been left open notification be generated?
- What does a heat failure notification mean?
- What does a thermostat unreachable notification mean?
- What does an economizer position failure notification mean?
Admin
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
Comfort Control
- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
Networking
- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
PEARL
Zone Coordinator
- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
Sensors
OpenAPI
How do I navigate the main page?
NEED TO ADD ALL THE LINKS!
The Main Page
What is viewable on your app automatically adjusts based on the Access Rights, type of devices, and the way your Pelican devices were organized. Below is a representation of a common Pelican App’s Main Screen:
Groups/Rooms/Thermostats
Rooms are grouped in your Pelican app to help you quickly navigate through a building or a multi-building campus. Rooms will be grouped by floor, tenant names, building names, or similar and the default group is Climate Control. Groups are displayed as dark gray buttons on the Main Page of the app.
To view individual room/thermostat statuses, select one of the groups.
All the different room information on a group page:
Room names are displayed on the far left side in alphabetical and numerical order.
To adjust any of these items: Navigate to the Thermostat Configuration section of your app by selecting Admin > Thermostat Configuration > and then selecting the Thermostat you want to adjust.
Note: You CANNOT hurt your Pelican solution by re-organizing your room thermostats. Go for it, we designed it so you can make these adjustments with ease.
If rooms are not named correctly: Rename the thermostat by changing the name next to the Name Field. There is a limit to the length of the name, so think of something short and sweet.
If rooms are not organized correctly: You can simply change the thermostat’s name so they re-organize. Or, if the issue is similar to this example, “Office 1 is showing up below Office 101, then adjust Office 1 thermostat’s name by adding a second space before the number 1. For example, name the thermostat Office[][]1 instead of just Office[]1. This will force it to show up above Office 101 on the Group page. []=space.
Note: Thermostats will always be listed in numerical and alphabetical order.
If rooms are not grouped correctly: Either create a new group or select the correct group for the thermostat through the Group Drop-Down Field. If you are creating a new group, there is a limit to the length of the group name, so think of something short and sweet.
In small text below a room’s name, additional descriptive information, such as the HVAC unit number, will be shown.
If a room’s description is incomplete or not showing up at all, this can easily be changed.
Navigate to the Thermostats Configuration section of your app by selecting Admin > Thermostat Configuration > and selecting the Thermostat you want to add a description too.
To add or adjust the description, just type the information you would like to store under the Description field.
Note: The app will only display the first line and a short portion of your description, while the description field will hold a lot of good information. Make sure the information you want displayed on the Group section of your app is at the top of your Description field and is short and sweet.
Real-time room temperatures will be displayed to the far right side of the room name.
To learn more about Managing Individual Rooms, click here.
Room thermostat operational state, such as heat running, cool running, fan running, waiting, or system off, will be displayed to the left of the Room Temperature.
To learn more about what different Room Status Indicators mean, click here.
To the right room’s current temperature readings and, for some thermostats, their relative humidity level and/or carbon dioxide (CO2) concentration levels will be displayed.
To learn more about Relative Humidity (RH) levels, click here.
To learn more about Carbon Dioxide (CO2) concentration levels, click here.
Rooms with door/window or occupancy sensor accessories will display those sensor’s statuses in small text under the descriptions.
To learn more about managing Door/Window sensors, click here.
If your site has electrical equipment being managed by your Pelican solution, these will also show up under Groups.
To learn more about managing Power Control Modules, click here.
Schedule Dashboard
The Schedule Dashboard provides a convenient area to manage all normal schedules and special event schedules for all your thermostats. The dashboard is accessed by selecting the blue button labeled Schedule Dashboard on the Main Page of your app.
The Schedule Dashboard is segmented into three primary sections:
Provides an area where you can create “sharable” schedules that can then be added to multiple thermostats.
This section provides you with current thermostat schedules settings and lets you set the thermostat to follow its own custom schedule, follow a shared schedules, or have no schedule at all.
This button, in the upper right hand corner, will open a calendar screen. This calendar lets you see your thermostat’s normal schedules and provides the ability to set Special Event schedules to rooms.
Notifications
Notification are only viewable if you have active notifications. Access a notification by selecting the orange button labeled Alarm Notifications on the Main Page of your app.
There are two types of notifications:
A new device notification is in Grey and identify when a new Pelican device that has been installed at your site and needs to be configured.
A climate issue notification is in bright orange and are designed to provide you with notices when a mechanical issues has been detected by your Pelican solution. These notifications are designed to help you proactively solve a climate related issue that might get worse over time.
These notifications are never an indication of a problem with your Pelican Solution. They are simply used to identify potential HVAC related mechanical problems.
Admin Menu
The Admin menu is only viewable if you have Admin access. This area is where the administrative configurations are set for your Pelican App and Pelican Devices. The Admin Menu can be accessed by selecting the Admin icon in the upper right hand corner of the Main Page or by selecting the dark blue button labeled Admin at the bottom of the Main Page.
Usage Graphs
Usage Graph show historical cooling and heating run-time information and can also display calculated energy consumption and electric cost. Usage Graphs are accessed by selecting the green button labeled Usage Graphs on the Main Page of your app.