Pelican Connect
- Can I schedule when notifications are active?
- When is a low battery notification generated?
- What does a cool failure notification mean?
- When will a door has been left open notification be generated?
- What does a heat failure notification mean?
- What does a thermostat unreachable notification mean?
- What does an economizer position failure notification mean?
Admin
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
Comfort Control
- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
Networking
- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
PEARL
Zone Coordinator
- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
Sensors
OpenAPI
How many Cool Stages do I select for a thermostat?
Select the number of primary Cooling Stages the thermostat directly controls.
What are the configuration options?
1: The thermostat enables (1) primary cooling sources.
2: The thermostat enables (2) primary cooling sources.
What are Primary versus Secondary cooling sources?
Primary are the main cooling sources. For example, compressors are consider primary cooling sources.
Secondary would be an economizer, this would not be considered a “cooling stage” in the thermostat configurations.
What does (0) stages of cooling do?
Zero (0) cooling stages tells the thermostat that there is no primary cooling sources available. This also means the thermostat will not allow a cooling set-point. This prevents a user from accidently try to turn cooling On.
Note: If there is a PEARL economizer controller, and if the only source of cooling the outdoor air, then you will still want to set Cool Stages to zero (0). The thermostat will still allow for cooling when outdoor temperature allow the economizer to be active.
What about (3) stages of cooling?
If your air handler has three (3) primary cooling stages, Pelican Technical Support can configure the thermostat for three (3) stages. For this to work correctly, you will need to follow Pelican’s three (3) stage mechanical cooling wiring diagram.
Note: If there is a PEARL economizer controller and two stages of mechanical cooling, then you will want to set Cool Stages to two (2) since the thermostat automatically makes the economizer the third stage.
What if I have a floating chilled water valve?
Set Cool Stages to one (1). Then contact Pelican Technical Support to configure the thermostat for “Floating” control.
Floating control tells the thermostat to use (Y) to open the valve and (Y2) to close the valve.
What if I have a modulating compressor or valve?
Set Cool Stages to two (2). Then contact Pelican Technical Support to configure the thermostat for “Variable” control.
Variable control tells the thermostat to use either (A1) or (A2), from a Pelican PEARL, to modulate the cooling source.
Note: If the PEARL is controlling an outdoor damper, then you must use (A1) as the outdoor damper control signal output. Therefore, you would use (A2) as the chilled water control output).
Setting two (2) stages of cooling tells the thermostat a target different supply temperatures based on how much cooling demand the space has. This is also known as a “reset” cooling target.
What if I have a two-pipe fan coil?
Set Cool Stages to one (1). Then contact Pelican Technical Support to configure the thermostat for “Two-Pipe Fan Coil” control.
For Two-Pipe Fan Coil to operate, you will also need a single Pelican “common” supply water temperature sensor on your water loop. Technical Support can link this single water temperature to all your Two-Pipe Fan Coil thermostats. If the water is hot, then the thermostats will automatically only allow for heating. If the water is cold, then the thermostat will automatically only allow for cooling.
What if I have a face-and-bypass unit ventilator?
If the unit ventilator has a two-position face-and-bypass damper and a modulating chilled water valve, set Cool Stages to (2) and contact Pelican Technical Support to enable “Variable” and “Face-and-Bypass” Control.
If the unit ventilator has a modulating face-and-bypass damper and a two-position chilled water valve, set Cool Stages to (2) and contact Pelican Technical Support to enable “Variable” and “Face-and-Bypass” Control.
If the unit ventilator has a modulating face-and-bypass damper and a single cooling source, set Cool Stages to (1) and contact Pelican Technical Support to enable “Variable” Control.
If the unit ventilator has a two-position face-and-bypass damper and a single cooling source, set Cool Stages to (1) and contact Pelican Technical Support to enable “Face-and-Bypass” Control.
If the unit ventilator has a modulating face-and-bypass damper and two cooling source, set Cool Stages to (2) and contact Pelican Technical Support to enable “Variable” Control.
If the unit ventilator has a two-position face-and-bypass damper and two cooling source, set Cool Stages to (2) and contact Pelican Technical Support to enable “Face-and-Bypass” Control.