Categories:
Thermostat
Configuration
Customizing Thermostat Notifications
The Pelican system offers customizable thermostat notification sensitivity settings, allowing you to fine-tune the frequency and type of alerts to meet your specific needs. By adjusting these settings, you can optimize how the system responds to environmental changes or potential mechanical issues, ensuring timely and relevant alerts while avoiding unnecessary disruptions.
What Are Thermostat Notification Sensitivity Levels?
Sensitivity levels determine how quickly or frequently a Pelican thermostat generates alerts in response to environmental changes or mechanical equipment performance. Below are the available settings:
Low Sensitivity:
Description: Reduces the frequency of notifications, focusing only on significant deviations from set parameters.
Best For: Environments where minor fluctuations are acceptable, such as warehouses or low-priority areas.
Notification: Triggered when the thermostat is calling for heating or cooling, the room temperature is more than 5°F outside the set range, and the temperature has been trending in the wrong direction for over an hour while the HVAC system is running.
Medium Sensitivity:
Description: Balances notification frequency by triggering alerts for moderate deviations from set thresholds.
Best For: General-purpose monitoring where consistent system oversight is needed without excessive alerts.
Notification: Triggered when the thermostat is calling for heating or cooling, the room temperature is more than 1°F outside the set range, and the temperature has been trending in the wrong direction for over an hour while the HVAC system is running.
High Sensitivity:
Description: Increases the frequency of notifications by alerting you to even minor deviations from set parameters.
Best For: Critical environments such as data centers, labs, or areas where precise conditions are essential.
Notification: Triggered when the thermostat is calling for heating or cooling, the room temperature is more than 1°F outside the set range, and the temperature has been trending in the wrong direction for over an hour while the HVAC system is running.
Lost Communication Notification: Alerts are sent if the device has not been responsive on the wireless network for over 4 hours.
Custom Sensitivity:
Description: Allows for manual configurations related to alerting you to deviations.
Best For: Unique applications where more fine-tuned settings are needed.
Notification: Triggered when the thermostat is calling for heating or cooling, the room temperature is more than 1°F to 10°F (adjustable) outside the set range, and the temperature has been trending in the wrong direction for over an hour while the HVAC system is running.
Lost Communication Notification: Optional alerts can be sent if the device has not been responsive on the wireless network for over 4 hours.
How Sensitivity Affects Notifications
Temperature Notifications
- Higher sensitivity levels trigger alerts for minor temperature fluctuations, while lower sensitivity levels wait for more significant disruptions before notifying you.
System Alerts
High sensitivity levels provide quicker notifications of performance variations, while low sensitivity levels notify only when an issue significantly impacts room temperature.
Tips for Choosing the Right Sensitivity
Evaluate the Environment
Consider the specific needs of the monitored space. Critical areas benefit from high sensitivity, while non-critical areas can use medium or low settings.
Analyze Historical Trends
Use past data to determine whether frequent alerts were necessary or if lower sensitivity would have sufficed.
Test and Adjust
Start with medium sensitivity (default) and adjust up or down based on the volume and relevance of notifications.
Avoid Notification Fatigue
Set sensitivity levels that provide actionable insights without overwhelming users with unnecessary alerts.
Additional Optional Notifications
Safe Range
This notification is designed specifically for unique environments where, if the room temperature ever exceeds the configured safe range, a notification will be generated.
Many Pelican customers accidentally set this notification when it is not needed, as it should primarily be used in temperature-sensitive environments (such as a server room).
CO₂ Warning Level
- If you have a Pelican thermostat with a CO₂ sensor, you can configure a CO₂ Warning Level. This will provide you with a notification anytime a room reaches the configured CO₂ level.
Note: If you do not see this configuration and you have a Pelican thermostat with CO₂ sensors, contact Pelican technical support to upgrade your thermostat to V3.10 or later.
How to Configure Sensitivity Settings
1
Open the Pelican Connect app.
2
Select Admin and navigate to the Thermostat Configuration menu.
No Admin Menu
If you do not see an Admin Icon in the upper left hand corner or on the bottom of the app, you are not setup for Admin access. Contact your Pelican Connect administrator for further assistance or reach out to Pelican Technical Support.
3
Select the specific thermostat.
4
Scroll down to the Notification section and adjust the sensitivity setting to Low, Medium, High, or Custom and enable any other notifications you would like to have active.
There is no save button. Once the configurations are set, the app will automatically send the updated settings to your Pelican thermostat. You can change settings at anytime and as often as desired.