Categories:
Pelican Connect app
Notifications
Tips for Evaluating Notifications in the Pelican System
The Pelican Connect app delivers timely notifications to help identify potential HVAC mechanical issues, ensuring you can respond promptly. These alerts are strictly focused on HVAC-related concerns and are not indicative of any malfunction with Pelican controllers or the Pelican solution itself.
By keeping your HVAC systems in good working order and ensuring Pelican settings are properly configured, you can minimize unnecessary notifications while staying informed about critical issues.
Tips to Manage Notifications
Investigate Frequent Notifications:
- Frequent notifications may indicate an unresolved HVAC mechanical issue that requires attention.
- Ensure your thermostat schedules are properly configured, including appropriate setback of setpoints, to reduce unnecessary alerts.
Avoid Conflicting Controls:
- Check for external devices, such as manufacturer-installed economizer controllers, that might conflict with your Pelican system settings. Eliminating these conflicts can significantly reduce unnecessary notifications.
Adjust Notification Settings:
- Review your thermostat’s sensitivity settings and adjust them to align with your operational needs.
- Set safe range parameters to avoid excessive alerts while still capturing critical events.
Access Detailed Guidance:
Visit Pelican’s Help Center for step-by-step instructions on how to configure notification settings.
Types of Notifications
The Pelican system generates notifications for a variety of events across your HVAC system. Below are the most common types:
New Device Found
- A notification is sent when a new Pelican controller connects to the network (excluding repeaters, which configure automatically).
Detected Equipment Heat or Cool Failure
- Notifications are triggered when a thermostat calls for heating or cooling but does not detect the expected temperature change. This sensitivity level can be adjusted in the thermostat’s settings.
Room Temperature Outside of Safe Range
- A notification is generated when room temperature exceeds a high or low pre-defined limit.
Room Humidity Level Outside of Range
- Notifications are sent if room humidity levels exceed pre-defined maximum or minimum percentages.
Room High CO2 Level
- If room CO2 levels exceed pre-defined thresholds, a notification will be triggered.
Alarm Input Active
- When a dry contact closes into a Pelican input set as an alarm, a notification will be sent.
Learn more about Alarm Input Configurations.
Check Wiring Module
- A notification is sent if a thermostat loses communication with its Limited Wiring Module.
Economizer Fault Detection & Diagnostics (FDD)
- For equipment with economizer dampers wired to a Pelican device, notifications for California Title 24 Fault Detection & Diagnostics will be sent if a fault is detected.
High or Low Static Pressure
- A zone coordinator will generate a notification if duct static pressure exceeds or drops below the pre-defined range.
Supply Temperature Outside Range
- Alerts are sent when supply temperature goes outside the desired range during heating or cooling cycles.
No Flow
- Notifications are triggered if a Pelican device monitoring active flow (e.g., on an exhaust fan or pump) detects a loss of flow.
Lost Communication
- Notifications are triggered if a Pelican device has not been responsive on the wireless network for over 4 hours.
How Are Notifications Displayed and Sent?
- Notifications appear at the top of your Pelican Connect app.
- Optionally, notifications can be sent via email or text message to Admin and Users of the account.
- Notifications will not be resent for the same issue unless:
- The notification is cleared in the Pelican Connect app.
- 24 hours have passed since the last notification.
Can I Schedule When Notifications Are Active?
No: Scheduling or disabling notifications is not supported to ensure critical, real-time alerts are always delivered.