Categories:
Pelican Connect app
Features
What is My Sites?
MySites is a powerful portal designed for customers who manage multiple Pelican sites. With single sign-on access, it allows you to effortlessly view and navigate between all your different sites, streamlining climate management across various facilities.
Features of MySites:
View All Your Pelican Sites:
When managing multiple Pelican sites, the MySites Portal offers a streamlined way to navigate between locations and access high-level information for each site. This centralized platform simplifies site management by presenting an organized list of all your locations with customizable options for easy organization and access.
Key Features:
- Quick Navigation: Effortlessly switch between sites with a single click.
- High-Level Insights: View summary information for each site, such as active devices, schedules, and connectivity status.
- Organized Listings: Customize the layout and sorting of your sites for faster access and improved workflow.
- Centralized Management: Access tools like shared schedules, subscription management, and LTE gateway monitoring directly from the portal.
The MySites Portal is designed to save time and provide clarity, empowering you to manage multiple Pelican sites efficiently and effectively.
Share Site Access:
When managing multiple Pelican sites, you may want to quickly share site access with others in your organization. The Share My Sites feature makes this simple by allowing you to provide other users with access to all your sites through an intuitive user management portal.
Key Features:
- Quick Site Access: Easily grant access users access to sites you have access to in one step.
- Employee Management: Streamline adding, removing, and collaborating across your organization.
This feature simplifies team collaboration, ensuring everyone who needs access can manage climate control efficiently without unnecessary complexity.
Global Shared Schedules:
The MySites Shared Schedule feature serves as an area to create master schedules which can be shared across selected Pelican Sites. These centralized schedules can then be applied to Pelican Thermostat within those individual sites, providing consistent and efficient climate control across multiple locations.
Key Features:
- Centralized Management: Create a single schedule to standardize thermostat operations across all your sites.
- Exclusive Editing Rights: Only you, the MySites master, have the authority to edit this schedule, ensuring control and consistency.
- Seamless Application: Easily apply the shared schedule to any thermostat in your Pelican Sites.
This feature simplifies schedule management, reduces redundancy, and ensures uniformity in climate control settings across your facilities.
Multi-Site Subscription Management
For customers utilizing optional Standard or Enhanced subscriptions across multiple sites, the MySites Subscription Management portal simplifies subscription administration. Providing a centralized platform to organize, manage, and pay for multi-site subscriptions effortlessly.
Key Features:
- Centralized Organization: Manage subscriptions for all your sites in one convenient portal.
- Flexible Timeframes: Set and adjust subscription periods to fit your needs.
- Simplified Payments: Choose between paying by credit card or against a purchase order for added convenience.
The MySites Subscription Management portal ensures efficient handling of multi-site subscriptions, saving you time and reducing administrative complexity.
LTG Gateway Cellular Service
For customers with locations utilizing Pelican LTE Cellular Gateways for connectivity. The Manage LTE Gateway Cellular Service feature in MySites allows you to:
Key Features:
- Monitor Gateways: Quickly identify which sites are using LTE cellular gateways.
- Check Status: View the operational status of each gateway to ensure they are active and functioning.
- Payments: Identify which credit card is assigned to the cellular subscription, change card information, and view/print past charges.
This feature provides a clear overview of your LTE connectivity, helping you maintain reliable cellular network performance across all your Pelican sites.
Accessing MySites:
1
Direct your browser to: mysites.officeclimatecontrol.net
2
On the login screen, type in your email address and your password.
Unrecognized Email Address.
If you see the error message “Unrecognized Email Address”, it means:
- The email address you entered is incorrect, or
- The email address is not linked to a Pelican site.
Steps to Resolve the Issue
Contact Your Administrator
- Inform a site Admin that you are unable to log in and need assistance.
- The Admin can use the User Management Portal to check if your email is linked to a site:
- If your email is not added, the Admin can add it, and you will receive an email from Pelican with a new Temporary Password.
- If your email is incorrect, the Admin can either correct it or delete and re-add it. You will then receive an email with a new Temporary Password.
Contact Pelican Technical Support
- Our Technical Support team can assist you with regaining access to a Pelican site.
- If they cannot confirm your email address, they will inform you of the Admin for your site so you can reach out to be added.
- If you are the Admin:
- Technical Support may request the serial number of your Pelican gateway to confirm you have physical access to the site.
- Once confirmed, they will assist further and add you to the site.
3
You’re Logged In!
If your email has access to multiple Pelican sites, you are now successfully logged into your MySites. If your email only has access to a single site, you will automatically be directed to that site’s Pelican Connect app.
You can also navigate between your MySites and individual Pelican Connect app sites without having to log in each time.
