Pelican Connect
- Can I schedule when notifications are active?
- When is a low battery notification generated?
- What does a cool failure notification mean?
- When will a door has been left open notification be generated?
- What does a heat failure notification mean?
- What does a thermostat unreachable notification mean?
- What does an economizer position failure notification mean?
Admin
- Can I pay for multiple site subscriptions at once?
- Can I pay for my subscriptions using a purchase order (PO)?
- How do I change my site type (residential, business, hotel)?
- How do I pay for my site’s subscription?
- What does the Standard Subscription provide?
- What is the Subscription Renewal History?
- Why has my subscription expired?
- How do I view my LTE Gateway Subscription Receipt?
- How do I change my LTE Subscription Email Address?
- How Can I Cancel My LTE Gateway Subscription?
Comfort Control
- How do I adjust a room temperature?
- How do I turn off all thermostats for an emergency?
- How do I turn ON-OFF cooling?
- How do I turn ON-OFF heating?
- How do I turn ON-OFF the Fan? - not done
- What does Cool Running mean?
- What does Economizer Active mean?
- What does Fan Running mean?
- What does Heat Running mean?
- What does Space Satisfied mean?
- What does Waiting mean?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- Directions on maintaining proper ventilation rates: COVID-19
- What is Outside Ventilation in a schedule?
- Does Pelican adjust an outside damper based on fan speed?
- How do I adjust the CO2 level to generate additional ventilation?
- How do I commission a PEARL for proper ventilation?
- How do I turn off ventilation for all thermostats on a poor outdoor air day?
- What are CO2 Levels?
- What do different CO2 levels indicate ?
- Does Pelican detect CO2 levels as a life safety system?
- How do I adjust my CO2 ventilation configuration?
- What is the Outside Ventilation setting?
Schedules
- Can I schedule a thermostat to a set points beyond its allowable heat or cool range? - not done
- Can I schedule when Fan Circulation Minutes is active?
- What is unoccupied setback in a thermostat schedule?
- How to set set fan to auto during unoccupied setback periods?
- How do I set an a single thermostat's schedule?
- What is Outside Ventilation in a schedule?
- What are the schedule Repeat options?
- What is optimum start?
- Why did cooling start on its own? - not done
- Why did heating start on its own? - not done
- How do I create an event schedule for a single thermostat?
- How do I delete an event scheduled for a single thermostat?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
- How do I edit an event scheduled for a single thermostat?
- How do I create shared schedules? - not done
- How do I edit a shared schedule?
- How do I create unoccupied set point override periods?
- How do I rename a shared schedule?
- How do I copy an existing shared schedule?
- How do I delete an existing shared schedule?
- How do I create an event schedule for multiple thermostats?
- How do I edit a multiple thermostat event scheduled?
- How do I delete a multiple thermostat event scheduled?
Thermostat
- Can a Pelican thermostat control a floating actuator?
- Can a Pelican thermostat control a two-position actuator?
- Can a Pelican thermostat control a multiple fan speeds?
- Can I "lock-out" compressors based on an outdoor temperature?
- Can I disable or lock a thermostat’s Fan Button?
- Can I disable the thermostat’s internal temperature sensor?
- How do I hide a thermostat on the app?
- How does Pelican assist with freeze prevention?
- How do I control a dual fuel Heat Pump?
- How many Cool Stages do I select for a thermostat?
- How many Fan Stages do I select for a thermostat?
- How many Heat Stages do I select for a thermostat?
- What do I set Heat Needs Fan to?
- What is CO2 Ventilation?
- What is Compressor Lockout?
- What is Cool Range?
- What is Fan Circulation Minutes?
- What is Heat Range?
- What is the difference between Auxiliary and Emergency Heat?
- What should I set a thermostat’s Reversing Valve to?
- What should I set a thermostat’s System Type to?
- What should I set Anticipation Degrees to?
- What should I set Cycles Per Hour to?
- When should I use the thermostat Calibration Degrees?
- What should I set a thermostat’s Zone Controller configuration to?
- What should I set Fan Purge Cycle to?
- What should I set Damper Type to?
- What should I set Reheat Type to?
- What should I set Notification Settings to?
- How to hide a section within an article.
- How can I Delete a Thermostat from a site?
- How do I delete a Wired Temperature Sensor or PEARL Economizer Controller?
- How can I Replace a Thermostat?
- Show all articles ( 18 ) Collapse Articles
Networking
- How do I install a Pelican cellular gateway?
- How do I replace a Pelican Cellular gateway with a Pelican Ethernet gateway?
- Can I set a Pelican gateway for a static IP address?
- Do I need a Public IP address for a Pelican gateway?
- Does a Pelican gateway use a DHCP or static IP address?
- Does a Pelican gateway use Inbound firewall ports?
- How do I change a Pelican gateway from static back to DHCP?
- How do I install a Pelican Ethernet gateway?
PEARL
Zone Coordinator
- Why won’t my zone controller connect?
- What do the lights on the zone controller indicate? - not done
- What does the light on a zone controller's antenna indicate? - not done
- Why is a zone controller unreachable? - not done
- What do the zone controller lights indicate? - not done
- What do the zone controller's antenna lights indicate? - not done
- Zone Controller Dehumidify Sequences
- How does Pelican control a parallel fan powered box during a heating cycle?
- How does Pelican control a series fan powered box during a heating cycle?
- How does Pelican control a zone box during a heating cycle?
- How does Pelican control a parallel fan powered box during a cooling cycle?
- How does Pelican control a series fan powered box during a cooling cycle?
- How does Pelican control a zone box during a cooling cycle?
- How does Pelican control a parallel fan powered box during a ventilation cycle?
- How does Pelican control a series fan powered box during a ventilation cycle?
- How does Pelican control a zone box during a ventilation cycle?
Sensors
OpenAPI
What should I set a thermostat’s System Type to?
System Type changes when or why the Pelican thermostat's enables its outputs.
Conventional HVAC Units:
Conventional air conditioners generally have separate cooling sources from their heating sources. For this reason, conventional air conditions are often packages of one or multiple compressors, chilled water valves and a gas furnaces, electric heating elements, or a hot water/steam valve.
Setting a Pelican thermostat to Conventional tells the thermostat that the units will respond to conventional thermostat signals.
Signal Outputs from Conventional Thermostats:
(G) = Supply Fan Enable
(Y) = Stage 1 Cooling Enable
(W) = Stage 2 Heating Enable
(Y2) = Stages 2 Cooling Enable
(W2) = Stage 2 Heating Enable
Heat Pump HVAC Units:
Heat Pump air conditioners generally have a shared cooling and heating sources. This is normally one or multiple compressors with a reversing valve which is used to reverse the refrigerant flow to either produce hot or cold air. Heat Pumps generally perform very well in mild winter climates, but in areas where it can get extremely cold, an Auxiliary/Secondary heating source is usually added to the Heat Pump to provide additional heating capabilities.
Heat Pumps are most commonly “Air Source”, “Geothermal”, or Ductless/Mini-Split type units. Sometimes Heat Pump units respond to “Conventional” thermostat outputs. Confirm that with your Heat Pump installation guide on if the thermostat should be configured as Conventional or Heat Pump.
Setting a Pelican thermostat to Heat Pump tells the thermostat that the units will respond to heat pump thermostat signals.
Signal Outputs from Heat Pump Thermostats:
(G) = Supply Fan Enable
(Y) = Stage 1 Compressor Enable
(W) = Reversing Valve
(Y2) = Stages 2 Compressor Enable
(W2) = Stage 2 Auxiliary/Secondary/Emergency Heat Enable
Note on some Heat Pump Units:
Some Heat Pump units respond to Conventional thermostat inputs. Review your Heat Pump’s installation guide for the correct configurations.
The following configurations are only available if there is a Pelican Zone Controller (Z8 or Z24) part of your Pelican Solution:
Single Duct Damper
Setting a Pelican thermostat to Single Duct Damper tells the thermostat that it is controlling a zone damper actuator. This is common for VVT, VAV, and Mixing Box applications.
Signal Outputs from Single Duct Damper Thermostats:
(G) = Unused*
(Y) = Damper Open
(W) = Reheat Valve Open**
(Y2) = Damper Close***
(W2) = Reheat Valve Close**
*This output is only used for Parallel or Series Fan Powered Boxes and requires proper Damper Type and Fan Control configurations.
**These outputs are only used if the zone box has reheat.
***This output is only used if the thermostat is controlling a Power-Open/Power-Close or Floating damper actuator.
Dual Duct Damper
Setting a Pelican thermostat to Dual Duct Damper tells the thermostat that it is controlling two separate zone damper actuators. One actuator open and closes the cold deck. The second actuator open and closes the hot deck.
Signal Outputs from Single Duct Damper Thermostats:
(G) = Unused
(Y) = Cold Deck Damper Open
(W) = Hot Deck Damper Open
(Y2) = Clod Deck Damper Close
(W2) = Hot Deck Damper Close
Note: This configuration is only used for true Dual Duct mechanical system where there are separate actuators for the cold and hot decks. For mixing box applications, where there is one actuator for both the cold and hot decks, set the thermostat’s System Type to Single Duct Damper.